Return & Refund Policy
At Bark’n’Meow, your satisfaction—and your pet’s happiness—are our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.
🐾 Returns
You may request a return within 30 days of the delivery date. To be eligible for a return, the item must be:
- In its original condition
- Unused or unworn
- In the original packaging (if applicable)
To initiate a return, please contact our support team at support@dogs-with-cats.com with your order number and reason for return.
💳 Refunds
Once we receive and inspect the returned item, we will notify you via email. If your return is approved, a refund will be issued to your original payment method within 3–5 business days.
Please note:
- Original shipping charges (if any) are non-refundable.
- Refund processing times may vary depending on your bank or credit card provider.
🚚 Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping.
- If the return is due to personal reasons (e.g., change of mind, wrong size/color), the customer is responsible for return shipping.
We do not charge any restocking fees.
📦 Exchanges
At this time, we do not offer direct exchanges. If you'd like a different item, we recommend returning the original item for a refund and placing a new order.
🔍 Order Tracking
You can track your order at any time by logging into your account or using our Order Tracking Tool with your order number and email address.
🛡 Product Warranty
All products purchased from Bark’n’Meow are covered by our quality guarantee. If you experience any issues with your item, please contact our support team — we’ll do our best to make it right.
📬 Contact Us
For any questions about these Terms, please contact us at:
- Email: support@dogs-with-cats.com
- Phone: (+86) 18129986450
- Address: Room 203, No. 3, Lane 4, Xianghe Road, Foziao, Dalang, Dongguan, Guangdong, China
- Business Hours: Monday–Friday, 9AM–5PM PST